Refund Policy
Last updated: April 2026. Effective from launch.
We understand that mistakes happen. This policy explains when refunds are available and how to request one.
General policy
Donations are generally non-refundable. When you make a donation through BharatDonate, the funds are transferred to the NGO promptly. Once an NGO has received and acknowledged the donation, we cannot recover those funds.
Eligible refunds
We will issue a full refund in the following circumstances:
If your donation was processed twice due to a technical failure, we will refund the duplicate charge in full.
If your bank was charged but the donation was not confirmed in our system, we will investigate and issue a refund within 7 working days.
If a donation was made to an NGO that was removed from the platform before the funds were transferred, a full refund will be issued.
Exceptional circumstances
Outside of the above, we may consider refund requests in exceptional circumstances — for example, a donation made under clear mistake within 2 hours of the transaction. These are reviewed case by case. We cannot guarantee approval and are not obligated to refund in these cases.
How to request a refund
Email refunds@bharatdonate.org with:
- Your name and registered email address
- The transaction ID or donation reference number
- The amount and date of the donation
- A brief description of the issue
We aim to respond within 2 business days. Approved refunds are processed to the original payment method within 5–7 working days.
80G receipt on refunds
If a refund is issued and an 80G receipt was generated, the certificate becomes invalid. You must not use it for tax deduction purposes. We will notify you when a refund nullifies an 80G certificate.
Questions? Contact us or email refunds@bharatdonate.org.